FAQs

1. Are your products FDA approved?

Our Products are manufactured in an FDA-registered facility, ensuring the highest standard of quality and safety.

2. What is the return policy?

We offer Free & Easy Returns within 30 days. If you're not satisfied with your purchase, simply contact us to initiate the return process. Please note that products must be sealed and in their original condition. Terms and conditions apply.

3. How long does shipping take?

Shipping times depend on your location within the Philippines:

  • Metro Manila: 3-5 business days
  • Province: 5-7 business days

We also offer Fast Shipping for select areas.

4. Do you offer international shipping?

Unfortunately, we do not offer international shipping at this time. We only ship within the Philippines.

5. Are MANE GAINE™ products cruelty-free?

Yes, all of our products are 100% cruelty-free. We never test on animals, and we ensure all of our ingredients are ethically sourced.

6. What is the best way to use your hair products?

Each of our products comes with specific usage instructions on the packaging and product page. However, as a general rule:

  • Shampoos: Apply to wet hair, massage into the scalp, and rinse thoroughly.
  • Conditioners: Apply from mid-lengths to ends, leave for 2-3 minutes, then rinse.
  • Serums & Oils: Apply to damp or dry hair, focusing on the ends.
  • Heat Protectants: Spray evenly on damp hair before using any heated styling tools.

7. Are your products suitable for all hair types?

Yes! Our products are designed to work with a variety of hair types, whether you have straight, wavy, curly, or coily hair. If you need help choosing the right product for your hair type, feel free to contact us for recommendations.

8. Are your products safe for color-treated hair?

Absolutely! Many of our products, including the MANE GAINE™ Anti-Frizz Serum and Argan Oil Hair Mask, are specially formulated to be safe for color-treated hair.

9. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use this tracking number to follow your order’s progress right to your door.

10. How can I sign up for your loyalty program?

Simply create an account on our website and start earning points with every purchase! You’ll earn rewards that can be redeemed for discounts and exclusive products.

11. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • PayPal
  • Bank Transfer
  • Cash on Delivery

All payments are processed securely through our payment gateways.

12. Are your products eco-friendly?

Yes! We strive to make our packaging eco-friendly and use biodegradable ingredients wherever possible. We also aim to reduce our carbon footprint through sustainable practices.

13. Do your products contain sulfates, parabens, or artificial fragrances?

Our products are free from sulfates, parabens, and harsh chemicals. We use natural fragrances in our formulas to ensure gentle care for your hair and scalp.

14. What should I do if I have an allergic reaction?

If you experience an allergic reaction, stop using the product immediately and consult with a healthcare professional. We recommend performing a patch test before fully using any new product.